Volkswagen Says HMT-1 Solution Creating Trust and Transparency with Automotive Customers

 

Volkswagen Master Technicians Join a Team of Techs Virtually Thanks to RealWear HMT-1 Wearable Head-mounted Rugged Computer

BusinessCar and TechTarget reported on automotive company Volkswagen’s trial with RealWear.   Here’s what you need to know:

• Master technicians no longer need to travel, conduct personal visits or rely on standard telediagnosis machinery with limited abilities to look under the hood.
• Technicians feel relieved.  “It’s like having another master technician in the dealership,” and can “relieve [a customer] through a stressful time.”
• Offsite fleet managers or remote technicians can point, touch and even use the HMT-1s to virtually highlight specific areas of the vehicle. 
• RealWear frees Volkswagen’s onsite technician’s hands to work on the vehicles
• Volkswagen Commercial Vehicle’s remote technicians can see what the onsite technician sees.
• Volkswagen Commercial Vehicles said the computers are “rough and ready.”
• The HMT-1 system “blanks out the other noises” so you can hear the other technician clearly.
• The sound quality was “clear enough for experienced technicians to remotely diagnose faults by listening to noises via the feed.”
• The experience has created more trust and transparency.
• Eventually, all the van centers will be outfitted with the headsets
• The noise cancellation feature works well in a loud environment