Walkie talkies enhance the customer experience

Retailers are always in search for ways of increasing staff productivity while improving the overall customer experience. Over the past few years Lenbrook has worked with big box retailers across Canada (Sports Check, Canadian Tire, Costco, etc.) What we have learned is that in today’s market, retail stores are under pressure; they must evolve there technologies and stay current. More specifically there staff must be well informed; positioning themselves as value in the eyes of the customer. Shoppers typically have questions about a product or a request for a different size. They expect retail associates to be empowered with accurate answers all while being quick to respond.

Easy solution without spending the bank

Motorola and Vertex Walkie Talkies improve efficiency and productivity – from department stores to large warehouses and chains. When retailers equip their stores with the right communications technology, they create a real-time flow of information between associates and managers. Rather than leaving a customer’s side to search for inventory, staff can get the answers they need quickly and easily on the spot. If a spill occurs in an aisle, instead of broadcasting over an intercom or physically tracking down help, the right staff member can be alerted discreetly to resolve the problem. You need a reliable communication tool. Our Walkie Talkies can provide instant, reliable communications to ensure your retail operations run smoothly. Our products are designed for the unique demands of the retail environment. We developed communication solutions that enable you to deliver a flawless experience for your customers. In retail, the shopper’s experience is everything. It’s how browsing becomes buying, retailer must influence the purchase path. With Motorola and Vertex communication solutions you can engage with your shoppers and keep them coming back. Our radios and accessories have been specifically designed to meet the needs of your staff. Lightweight and discreet they ensure crystal clear and real-time communications and let you deliver exceptional customer service.  

Walkie Talkie  Benefits

[caption id="attachment_2754" align="alignleft" width="348"] DLR retail walkie talkie[/caption] Private Reply Activate a private reply with a staff member to address specific issues quickly and efficiently without involving all employees. Direct Call to a Manager Set up your store radios so an employee can directly contact the floor manager on duty for quicker responses to consumer questions. Page All Available Employees Announce a message to everyone who is not currently tied up in radio conversation, making it easier to communicate and locate specific users.  

For your free consultation and trail visit Lenbrook