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walkie talkie in a retail environment

 

Walkie talkies enhance the customer experience

Retailers are always in search for ways of increasing staff productivity while improving the overall customer experience. Over the past few years Lenbrook has worked with big box retailers across Canada (Sports Check, Canadian Tire, Costco, etc.) What we have learned is that in today’s market, retail stores are under pressure; they must evolve there technologies and stay current. More specifically there staff must be well informed; positioning themselves as value in the eyes of the customer. Shoppers typically have questions about a product or a request for a different size. They expect retail associates to be empowered with accurate answers all while being quick to respond.

Easy solution without spending the bank

Motorola and Vertex Walkie Talkies improve efficiency and productivity – from department stores to large warehouses and chains. When retailers equip their stores with the right communications technology, they create a real-time flow of information between associates and managers. Rather than leaving a customer’s side to search for inventory, staff can get the answers they need quickly and easily on the spot. If a spill occurs in an aisle, instead of broadcasting over an intercom or physically tracking down help, the right staff member can be alerted discreetly to resolve the problem. You need a reliable communication tool. Our Walkie Talkies can provide instant, reliable communications to ensure your retail operations run smoothly.

Our products are designed for the unique demands of the retail environment. We developed communication solutions that enable you to deliver a flawless experience for your customers.

In retail, the shopper’s experience is everything. It’s how browsing becomes buying, retailer must influence the purchase path. With Motorola and Vertex communication solutions you can engage with your shoppers and keep them coming back. Our radios and accessories have been specifically designed to meet the needs of your staff. Lightweight and discreet they ensure crystal clear and real-time communications and let you deliver exceptional customer service.

 

Walkie Talkie  Benefits

DLR 1020 - Digital Radio
DLR retail walkie talkie

Private Reply
Activate a private reply with a staff member to address specific issues quickly and efficiently without involving
all employees.

Direct Call to a Manager
Set up your store radios so an employee can directly contact the floor manager on duty for quicker responses
to consumer questions.

Page All Available Employees
Announce a message to everyone who is not currently tied up in radio conversation, making it easier to
communicate and locate specific users.

 

For your free consultation and trail visit Lenbrook

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Why Use Two Way Radios

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Why Use Two Way Radios: The 101 of Radios

So why use two way radios? They can empower an entire organization, helping your employees work better together and enhancing workplace safety. If your employees are primarily located on-site, portable two-way radios can provide the right solution to help them to stay connected and safe, strengthen security, and boost efficiency. Additionally, since they cost less than cell phones or extra people, investing in radios can actually save you money. A few examples of industries that enjoy benefits from portable two way radios include:

Use Cases For Different Verticals

Manufacturing
From line workers to maintenance and security, two-way radios make it easy for staff to work as a single, unified team while increasing productivity and worker safety.

Warehousing & Logistics
Two-way radios make it easier to deliver goods safely and efficiently while increasing customer service with accurate, real-time information.

Education
Give staff and faculty constant access to critical information and enhance safety and efficiency in your schools with portable two-way radios.

Retail & Hospitality
Communicate discreetly with two-way radios to seamlessly coordinate your entire service staff and deliver enhanced customer service.

Types of Two Way Radios

Portable Radios
Portable (handheld) – The most common two way radio also called walkie-talkie It comes with a rechargeable battery and charger. They normally come in 1 watts (CLS1413/CLP radios) 2 watt (RMU,) 3 watt (EVX-S24) 4 watt (all VX series radios (UHF and VHF), 4 watts (full power for UHF) or 5 watts for the VHF radios watts and normally can cover a high-rise building without any additional expensive equipment to boost the signal.

Mobile Radios
Mobile radio (vehicle mounted) – Commonly used in firefighting, law enforcement, EMS, taxi cabs, any type of shuttle bus or delivery vehicle. These radios are very high powered and come in 25, 50,watts. These radios are used to cover great distances

Benefits of Using Two way Radios

  • Two way radios are a popular tool to improve all work place efficiencies. With instant communications between management and employees or between security staff, response times can be lessened and profitability improved
  • Having “Group talk” ensures that needs, questions, and request are met immediately by a simple “Push to talk”. All radios hear.
  • With staff spread throughout the facility, common activities such as stock checks, cleanups, or emergency related issues tend to tie up more time than is necessary. Radios eliminate the time required for a staff to locate the appropriate staff member, allowing issues to be resolved more quickly, emergencies and safety issues handled quick
  • Equipping security staff with radios allows them to respond more quickly to accidents, disturbance, or theft
  • Grocery Retail establishments using two way radios have found that radios quickly pay for themselves in increased efficiency. This is why it is common to see a fleet of radios in use in all major retail chains

If you have more questions about why use two way radios please contact us at info@lenbrookcanadasolutions.com

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MIGRATING FROM ANALOG TO DIGITAL TWO-WAY RADIO

MISCONCEPTIONS ABOUT MIGRATING FROM ANALOG TO DIGITAL TWO-WAY RADIO

Two-way, push-to-talk radios have been in use for decades. They are synonymous with reliability, durability and security.

Thanks to technology advances, today, two-way radios are making a huge leap forward – the move from analog to digital. Digital radios offer all the features of analog and more, yet there are still misperceptions out there about making the move.MIGRATING FROM ANALOG TO DIGITAL TWO-WAY RADIO

Let’s break them down and offer some reasons why making the switch makes business sense on many levels.

Making the Switch is Costly

Cost is often one of the biggest concerns for any business contemplating a move to digital. But cost isn’t the issue you might think it is. In fact, using a digital two-way radio system are one of the most cost-effective ways to reduce your expenses, while getting more features

 

Digital radios can also reduce your bandwidth imprint and costs. With digital, you can immediately double the capacity of your existing 12.5 kHz channel  – greatly minimizing license costs and increasing the flexibility of your currently licensed spectrum.

 

Going forward, you’ll realize more predictable capital and operating expenses thanks to the greater visibility into usage patterns that digital provides, so you can manage your infrastructure more efficiently.

 

Two-Way Radios are a Fading Technology

 

With the advent of smartphones, are two-way radios a fading technology?

 

While smartphones combine the best features of many of the devices and applications that we use each day, they aren’t always the best tool on the job. The enduring popularity of analog two-way radios proves this. Yet, today, the same digital technology that powers smartphones has transformed two-way radios, combining the best aspects of smartphones with the reliability and power of push-to-talk radios – in one device. For example, digital systems allow more simultaneous talking paths while being robust enough to handle location information, text messaging, Wi-Fi, dispatch messaging and telemetry.

Transitioning to Digital is Complex

Making the switch from a legacy system naturally raises anxiety about the impact on existing investments and processes. But moving from analog to digital is easy. If you decide to make the switch, there’s no need to rip and replace, you can make the move in stages and use your analog and digital radios simultaneously. It’s your choice whether and when you move one person, a business unit, or your entire team.

From a low cost-of-entry to incredibly efficient cost of operation, digital two-way radios are a smart investment today, but they’re also just as smart down the road.

Ready to bring your business into the future? Answer a few short questions about your current communications system and get a free personalized assessment on how your operations measure up against the new standard. Vist Lenbrook